| Technical Colleges by State |
|
 |
Help Desk Training by The Chubb Institute
Get help desk training from The Chubb Institute. In the last decade, computers have become an integral part of everyday life, used for a variety of reasons at home, in the workplace, and at schools. And almost every computer user encounters a problem occasionally, whether it is the disaster of a crashing hard drive or the annoyance of a forgotten password. The explosion of computer use has created a high demand for specialists to provide advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks. That's why The US Department of Labor's Outlook for 2002-2003 includes Computer Support Specialists among the fastest growing occupations through 2010.
Helpdesk technicians deal directly with customer issues, and companies value them as a source of feedback on their products. These technicians are consulted for information about what gives customers the most trouble as well as their concerns. Most computer support specialists start out at the help desk.
The Chubb Institute's Help Desk training program focuses on the use of software packages, interfacing with users, data entry, and the reporting of technical problems. Students learn how to troubleshoot or expand a computer's capability by observing the situation and using deductive reasoning.
The help desk training program includes training in the following:
- Windows 2000
- Linux
- NetWare
- Client Support
- Installation
- Security
- File System Organization
The help desk training program also provides students with training in business ethics and IT project management. A career planning course will explore the different career opportunities available today, including:
- Help Desk Specialist
- Customer Support Representative
- Help Desk Level 1 Technician
- Help Desk Coordinator
- Help Desk Analyst
- Technical Specialist - Help Desk
Request Complimentary Information>>
|
